Terms of Service
Terms of Service
Welcome to Lunoky Trading (Pty) Ltd. These terms explain important information about shopping at lunokytrading.co.za. They apply together with our Shipping & Delivery, Returns & Refunds, and Privacy Policy. Nothing in these terms limits rights customers have under applicable South African law.
Our products and information
We sell products including SLEEK hair care, LUNOKY CLEAN detergents and selected retail and reseller packs. Product descriptions, quantities, variants, prices and availability are shown on the individual product pages. Please read product labels, warnings, ingredients and directions before use. Hair-care and cleaning results vary by use and circumstances; product descriptions do not guarantee particular results.
Orders, availability and pricing
All prices are presented in South African rand (ZAR), unless otherwise indicated. Shipping fees are shown at checkout or quoted separately where delivery must be arranged manually. Orders are subject to stock availability and payment verification. If we cannot fulfil an order or identify an obvious listing error, we will contact you to agree on a lawful correction, alternative or refund as appropriate.
Payments
Available payment methods are displayed during checkout and may include secure card payments through third-party payment services and Direct EFT. For EFT purchases, processing begins once payment has been verified. Do not send payment-card details or passwords through WhatsApp or email.
Delivery and collection
Eligible products can be delivered by the methods displayed at checkout. LUNOKY CLEAN detergent products have local delivery at R150 for qualifying addresses within 50 km of our dispatch location. Delivery outside this area requires a quotation before ordering. Certain hair-care products may qualify for standard courier. We do not offer express delivery. PUDO locker-to-locker delivery may be arranged separately for qualifying parcels; see our Shipping & Delivery page for current guidance and rates.
Returns, refunds and statutory rights
Returns, cancellations and refunds are handled in accordance with our Returns & Refunds Policy and applicable South African law, including consumer protections and qualifying cooling-off rights. Please contact us before returning a product so we can provide appropriate instructions.
Reseller and bulk orders
Reseller promotions and business-supply offers may have minimum quantities, product choices or other conditions displayed on the relevant listing or confirmed in a quotation. Any additional agreed business terms remain subject to applicable laws and cannot exclude mandatory consumer rights.
Website content
Our product images, brand elements, descriptions and other store content belong to Lunoky Trading or the relevant rights holders. They may not be reproduced for commercial use without appropriate permission.
Updates and contact
We may update this website and these terms from time to time. The terms available at the time of your order, together with applicable legal rights, govern that order. These terms are intended to be read in accordance with South African law.
Lunoky Trading (Pty) Ltd
Email: sales@lunokytrading.co.za
WhatsApp: 067 199 6954