Shipping & Delivery
Shipping, Dispatch & Delivery
Lunoky Trading (Pty) Ltd offers different delivery services depending on the products purchased, parcel weight and size, and destination. Please read the options below before payment. We do not offer express delivery.
Our Dispatch Location
9 Polo Place, Victoria Park, Somerset West, Cape Town, Western Cape, 7130, South Africa. This is the dispatch address used to calculate our 50 km local-delivery radius. Please contact us before visiting or arranging collection.
Estimated Dispatch and Delivery Timeframes
Orders containing available stock are normally prepared and dispatched within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding South African public holidays. Orders placed or paid for over a weekend or public holiday enter processing on the next business day.
- Standard nationwide courier (eligible haircare/fragrances): approximately 2–5 business days after dispatch.
- PUDO locker-to-locker (prearranged eligible parcels): approximately 2–5 business days after dispatch.
- Local detergent delivery within 50 km: approximately 1–3 business days after dispatch.
These are estimates, not guaranteed delivery dates. Preparation time and courier transit time are separate. Remote destinations, holidays, weather, high courier volumes, locker availability and other conditions may cause delays. For bulk, made-to-order or temporarily unavailable products, we will confirm an applicable dispatch estimate before accepting payment.
Standard Courier — SLEEK Haircare and Eligible Fragrance Products
Eligible SLEEK haircare and selected fragrance products can be couriered nationwide in South Africa. The current standard shipping charges are:
- Standard courier: R100 for qualifying orders.
- Free standard courier on qualifying orders of R3,000 or more, in accordance with the shipping options shown at checkout.
These nationwide courier terms do not automatically apply to LUNOKY CLEAN detergents, bulky goods or 5L and 25L items. Any applicable shipping fee is shown before payment.
LUNOKY CLEAN — Local Delivery of Detergents and Cleaning Products
Standard local delivery costs R150 for eligible addresses within a 50 km radius of our Somerset West dispatch address: 9 Polo Place, Victoria Park, Somerset West, 7130. The R150 charge is for standard local delivery, not express delivery.
Customers can check their approximate distance from this address before ordering. Local-delivery eligibility is determined from the delivery address and confirmed at checkout or by our team. If local delivery is not shown as available, please contact us before completing payment.
Outside the 50 km area: detergent and cleaning-product delivery is not routinely available nationwide. Please contact us before ordering so we can confirm whether delivery is possible and provide a total delivery quotation. Do not assume that a nationwide haircare courier option also applies to detergents. Heavy, bulky and liquid products may require alternative transport and may not qualify for locker delivery.
Automatic free-courier offers do not apply to LUNOKY CLEAN detergent orders, including 5L and 25L products, unless expressly stated for a particular offer.
PUDO Locker-to-Locker — Prices and How Charges Are Added
PUDO may be arranged for eligible products and parcels that fit the applicable locker size and weight limits. PUDO rates are not automatically calculated in our ordinary Shopify checkout. The table below is a price guide, not a guaranteed final charge.
| Locker size | Maximum weight | Maximum dimensions (cm) | Indicative price |
|---|---|---|---|
| XS | Up to 2 kg | 60 × 17 × 8 | R59 |
| Small | Up to 5 kg | 60 × 41 × 8 | R79 |
| Medium | Up to 10 kg | 60 × 41 × 19 | R89–R109 |
| Large | Up to 15 kg | 60 × 41 × 41 | R109 |
| XL | Up to 20 kg | 60 × 41 × 69 | R149 |
- Before paying, WhatsApp 067 199 6954 with your intended products and quantities, your town and the name/location of your preferred PUDO locker.
- We confirm the packed parcel's weight and dimensions, locker suitability and the final PUDO fee.
- We then prepare a Shopify draft order / payment link showing the products, confirmed PUDO delivery fee and full amount payable before payment.
- You review the full amount and complete payment through the secure checkout link. Once dispatched, tracking and collection instructions will be provided.
No unapproved PUDO charge is added after payment. If you have already completed the usual website checkout using standard courier, your order is booked for that selected delivery service; it is not automatically converted to PUDO. Please contact us before paying if you prefer PUDO.
Orders With Products From Different Ranges
Haircare, perfumes, detergents and bulk products can have different shipping restrictions. If a suitable delivery option does not appear for a mixed order, contact us before paying so we can advise whether separate orders or a combined quoted delivery can be arranged. The delivery fee and total amount will be confirmed before payment.
Contact and Tracking
Once your order is dispatched, tracking or delivery arrangements will be shared where available. For shipping quotes, delivery-area confirmation or order updates, contact Lunoky Trading (Pty) Ltd:
WhatsApp: 067 199 6954
Email: sales@lunokytrading.co.za